ZILO Return & Refund Policy

 

1. RETURN
1. The return policy for every product is clearly mentioned on the product page. If you wish to return the Product, you shall raise a return request of the Product within Seven days of its delivery, failing which the Product will be deemed to have been accepted by you and such Product will not be subject to any return. Please note that return for a Product will be processed subject to satisfactory verification and inspection of the Product by ZILO basis the images of the Product shared by you in your return request. You shall be entitled to Product return if, subject to verification and inspection by Zilo, it is proved that the damage to the Product is due to reasons solely attributable to Zilo.  The decision of Zilo on return of the Product will be final and binding. You may initiate return of the Products if:

• Product is damaged; 
• Both the Product and shipping package have been damaged; 
• Product is defective or is not in working condition; 
• The Product is of bad quality;
• Parts of the Product or accessory is missing; 
• You are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding.

2.                   In order to claim a return, kindly follow the following steps:

• Step 1: Contact our Customer Support team via email to contactus@zilo.one
• Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the Product and the invoice for our reference. 
• Step 3: We will pick up the Products subject to the delivery charges for such return to be borne and paid by you. We will initiate the return and replacement process only if the Products are received by us in their original packaging with their seals, labels and barcodes intact.
  

3.                   You may note that return shall not be accepted by Zilo in following scenarios:

• Product is damaged due to misuse/overuse;
• Returned without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged;
• Serial Number is tampered;
• Product is used or altered;
• Free product provided by brand is missing.

2.                   REFUND

1. In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund. Such refund will be made to the you only in the event the payment has been received by us for the Products returned or cancelled.
2. Your refund will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled, such as the Product being returned in original saleable condition without any defect or damage, along with the price tag intact including original packaging of the product, the brand outer packaging of the Product and all accessories therein and all the conditions mentioned in the above paragraphs are being satisfied. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. You agree that our decision in relation hereof is final and binding on you.
3. The amount will be refunded to you subject to us approving the refund subject to the terms of this Policy, depending upon the mode of payment chosen by you.  
4. Your refund will be processed within 7 (seven) business days from the date of return approval. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may reach out to us at contactus@zilo.one , and we will gladly help you.

3.  Exchange is not Available on products/items.